General
We supply dental laboratories across New Zealand, and select chairside/clinical products for dental clinics.
Yes. We source directly from trusted manufacturers and authorised distributors. Certificates (SDS/IFU/DoC) are available on request.
Absolutely. Tell us your equipment, materials and outcome goals — we’ll recommend options and tips from real-world lab use.
Accounts, Quotes & Orders
Download the application form from the website, or request via the ‘enquiries’ section and we’ll get one sent to you. We’ll verify your details as soon as possible and enable you access.
Yes. If you require a quote, please email orders@dentech.co.nz with the required items and we will send a quote across to you.
Yes, you must have an approved account with us. Send your PO to orders@dentech.co.nz and it’ll be processed asap.
At the moment, orders are held on account, which is payable by 20th of the following month by bank transfer. Payment by credit card will be available soon.
All prices shown exclude GST. GST is added at checkout.
Shipping & Delivery (NZ)
Shipping and freight charges are added to the invoice at point of dispatch. Due to the varying weight, size and combination of products ordered, it is difficult to have a clear freight policy at point of checkout.
If orders are received before 10am, we will aim to have them dispatched the same day. Orders received after 10am may be dispatched the same day, if not the following business day. Delivery timeframes depend on your location and carrier service selected at checkout.
If it is supported by our courier service, we can offer it, but largely we stick to business day deliveries
Yes, if you are local to the warehouse (Hamilton) you are welcome to collect your order. You will need to stipulate this at point of checkout and you’ll need to wait for confirmation of when the goods will be ready for collection
By arrangement for business customers. Contact us for a freight quote and export paperwork.
Stock, Backorders & Special Orders
Each product page shows live availability. If an item is backordered, we’ll email you an ETA and partial-shipment options.
Often yes. Tell us the brand, code and quantity and we’ll quote lead time and price.
Returns, Exchanges & Warranty
Please refer to our Terms and Conditions of sale
Pricing, Bulk Buys & Contracts
There are multi-buy options on a lot of the products on the website. If the option is not on the website, and you are looking for a specific, bulk amount please contact us.
We do our best to hold the required stock for all our customers in our warehouse. There are times when stock will run out, but we’ll do our best to ensure this is few and far between. When we are out of stock, we’ll let you know an expected ETA for the arrival of the required stock
If you see the same NZ-stocked item from an authorised seller, talk to us — we’ll do our best.
Invoicing & Admin
Invoices are emailed automatically when the goods are dispatched. At the end of every month, you’ll get a statement of account which will list all invoices for the month in question. Here, you’ll also be able to download the specific invoices directly from your statement. Please contact us if something is missing.
Support
In many NZ regions, yes. Tell us your location and goals and we’ll schedule a visit.
Use the contact form or email us. For urgent order issues, call us with your order number.
Any other questions?
Please contact us should you have any questions and we’ll do our best to answer for you!