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Privacy Policy

1. Application

1.1 Dentech Lab 2024 Limited (company number 9079152) t/a Dentech Lab Supplies (Company, we, us or our) is committed to protecting the personal information of the users of our website https://www.dentech.co.nz (Website), our customers, and any other individual whose personal information we hold (collectively, you).

1.2 This privacy policy will help you understand what information we collect, how and why we collect that information, when we might disclose that information to third parties, how that information is stored, and how you can access and correct that information.

1.3 This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act).

1.4 By using the Website and/or the products offered by the Company (Products), you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this privacy policy.

2. What Personal Information We Collect

2.1 Personal information is information about an identifiable individual.

2.2 The type of personal information we will collect about you may include:

  1. your name;
  2. your contact information, such as your phone number, residential address, postal address, email address and communication preferences;
  3. your date of birth;
  4. information contained in any communication between you and us;
  5. transaction information relating to your purchases from us;
  6. your billing information, including your payment card details;
  7. your account data, including information about account creation, modifications to your account, website settings and marketing preferences; and
  8. data about your use of our Website and/or the Products.

2.3 If you choose not to provide your personal information when we ask for it, then we may be unable to provide you with the Products and some functions and features on the Website may not be available to you.

3. How We Collect Personal Information

3.1 We may collect your personal information:

  1. directly from you via phone, email, our Website or another form of communication;
  2. from publicly available sources;
  3. from third parties; and
  4. automatically when you use the Website and/or the Products, including through the use of cookies under clause 3.2.

3.2 We use cookies (being an alphanumeric identifier that we transfer to your hard drive so that we can recognise your browser) to monitor your use of the Website, which allows us to tailor your user experience to best suit your preferences. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all the features on the Website.

4. Why We Collect Personal Information

4.1 We collect your personal information for the following purposes:

  1. in connection with the provision (or potential provision) of the Products to you;
  2. to communicate with you in relation to the Products;
  3. to undertake credit checks of you (if necessary);
  4. to provide customer support, including responding to communications from you;
  5. to invoice you and to collect money that you owe us, including authorising and processing payment card transactions;
  6. to improve our Products and/or the Website based on your feedback;
  7. to provide you with promotional offers, newsletters, and otherwise market our Products to you, including contacting you electronically (for example, by text, email or an online messaging platform);
  8. to protect and/or enforce our legal rights and interests, including by monitoring suspicious or fraudulent activity and defending any claim;
  9. to co-operate with any government, industry, legislative, or regulatory authorities; or
  10. for any other purpose authorised by you or by the Privacy Act.

4.2 The Company reserves the right to use data (on an anonymous basis) in relation to your use of the Website and/or the Products for marketing and accounting purposes.

5. How We Share Personal Information

5.1 Unless expressly authorised to do so by you or under this privacy policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected or where we may be required by law to do so.

5.2 Without limiting the generality of clause 5.1, we may disclose your personal information to:

  1. our related companies;
  2. our payment provider;
  3. our delivery services provider;
  4. contractors involved in the maintenance of the Website and our IT system;
  5. a credit reporting agency;
  6. an actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business; or
  7. regulators, law enforcement bodies, government agencies, courts and other dispute resolution providers.

6. How We Hold and Protect Personal Information

6.1 We will take all reasonable steps to ensure the personal information collected, used or disclosed in accordance with this privacy policy is stored in a secure environment protected from unauthorised access, modification or disclosure.

6.2 We will hold personal information collected in accordance with this privacy policy for as long as necessary to fulfil the purposes for which it was collected and otherwise permitted or required by law.

7. Rights to Access Personal Information

7.1 You have the right to request a copy of the personal information we hold about you and to request that we update anything that is incorrect or outdated. These rights are subject to certain grounds for refusal under the Privacy Act.

7.2 If you wish to exercise any of the rights described above, please contact our privacy officer using the details below.

7.3 We may charge a fee for providing access to your personal information. We will advise you of this fee before actioning your request.

8. How to Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact our privacy officer:

Privacy Officer: Jamie Roseby
Email: jamie@dentech.co.nz
Address: PPD Warehouse, 79 Church Road, Pukete, Waikato, 3200

9. General

9.1 We may vary this privacy policy from time to time. We will provide notice of the change by uploading the updated privacy policy on the Website. Continued use of the Website and/or the Products after notice is deemed acceptance of the updated privacy policy.

9.2 If any provision in this privacy policy is found by a court to be invalid, void, or unenforceable, such provision will be deemed to be deleted and the remaining provisions will continue in full force and effect.